Frequently Asked Questions

Q: How can I find what size will fit me best?

A: We have size charts available for each item we carry. Look under the description on the product page for a link to the size chart for that item. There is also a link at the top of every page that takes you to all our size charts.

Q: How long does it take to ship my order to me?

A That depends are were you live. All our orders ship from our eastern Pennsylvania warehouse. If you live in the NE region you can expect 1-2 day delivery times on average with UPS. We use FedEx and USPS in other areas that helps us keep delivery times to around 3 days for most parts of the country as well. Some areas still take as much as 5 days and other delays can extend this time. If this is a rush order please let us know or you can select 3 Day, 2 Day or Next Day Air shipping as well.

Q: I need for my order to be shipped discreetly. Is that a problem?

A: No problem. All our orders ship in a generic box with just CNK on the shipping label. No one will have any idea what is inside the box.

Q: Do you ship to Europe or Australia?

A: No, I'm very sorry but at this time we can't ship any country other than Canada and the USA.

Q: I ordered something that is the wrong size, can I exchange it? Who pays for the shipping?

A: Yes, you can exchange it. The item must be in new, unworn (just trying it on is OK) with all tags and packaging still intact. I most cases you will be responsible for return shipping charges. Once it arrives it must, by law, be inspected and then we'll make the exchange and then ship it back to you for free. 

Q: I am not happy with the item I just got. Can I return it for a full refund?

A: if you are not happy with anything you buy from us we will gladly return it. You MUST contact us within 14 days and the item must not be worn or damaged do to use. In most cases you will be responsible for return shipping costs. As soon as the item has arrived back at our warehouse it will be inspected and a refund for the cost of that item will be issued. We cannot refund shipping or handling charges once the item has left our warehouse.

Q: I just got my order and the item I ordered is defective. What do I do?

A: Contact us immediately. We will send you a prepaid shipping label and have you send it back to us. A replacement item will be shipped to you free of charge. You must contact us with 14 days of getting your order.

Q: My order arrived and there is something missing.

A: This is very rare as all orders are triple checked and weighed prior to shipping to confirm that all items for your order are in the box. If the box is damaged an item may have been lost in transit. Please do not accept any package with obvious signs of damage without making the delivery person note the damage. We will have to work with the carrier to get this issue resolved and without that damage notice at delivery it's almost impossible for us to recover your items. Please contact us immediately so we can get you the item you ordered as quickly as possible.

Q: I placed an order and want to track it. How can I do that?

A: That's easy. We'll let you know as soon as your order has shipped. You can then login into our website and see your order info in the 'My Account' area. Find your current order and click on it. Then look for the 'Tracking Info' link towards the bottom of the info. This feature does not work with USPS shipping. In that case you will be given a tracking number in the 'Order Complete' email that is sent to you. You will need to copy that number and go to http://www.usps.com. Paste the tracking number into their system and it will show you were your package is. Be aware, the USPS system is not as fast as UPS or FedEx. It may be as much as 2 days behind. 

Q: Does item ##### come with the stockings shown in the picture?

A: If the stockings are included it will say clearly in the description that the stockings are included. Most times they are not but they are available by following the link on the product page or by going to our stockings section. 

Q: I have a question that I don't see listed here. How can I contact you?

A: Email is the best way to ask your questions. customercare@cutenkinky.com